SHIPPING AND DELIVERY
FOR SHIPPING WE USE THE SDA KI POINT SERVICE
AT THE TIME OF SHIPMENT, THE TRACKING NUMBER WILL BE SENT TO YOU VIA MESSAGE OR EMAIL WITH WHICH YOU CAN CHECK THE STATUS OF THE SHIPMENT ON THE POSTE ITALIANE WEBSITE
AFTER TWO DELIVERY TESTS THE PACKAGE IS LEFT IN STORAGE AT THE POST OFFICE IN YOUR COUNTRY WHERE YOU CAN COLLECT IT DURING OPENING HOURS
FOR ORDERS LESS THAN EURO 45.00 THE SHIPPING COSTS ARE EURO 6.90
FOR ORDERS OVER 45.00 EUROS, SHIPPING COSTS ARE FREE
FOR CASH ON DELIVERY ORDERS A SUPPLEMENT OF EURO 3.50 IS REQUIRED
FOR SHIPMENTS ABROAD, CONTACT IS REQUIRED AT info@ilfilodiarianna.it TO DEFINE THE AMOUNT OF ANY CONTRIBUTION TO BE PAID BY THE CUSTOMER.
UPON DELIVERY IT IS NECESSARY TO VERIFY THAT THE PACKAGING IS INTACT, NOT DAMAGED, WET OR VISIBLY ALTERED; OTHERWISE ANY DAMAGE MUST BE DISCLOSED IMMEDIATELY TO THE COURIER AND THE GOODS MUST BE ACCEPTED BY APPLYING THE WORD "WITH RESERVATION".
THE GOODS TRAVEL ACCOMPANIED BY A TAX RECEIPT; OTHERWISE IT IS POSSIBLE TO REQUEST AN INVOICE, SPECIFYING ALL THE MANDATORY TAX DATA AT THE TIME OF PURCHASE.
WE RECOMMEND THAT YOU KEEP THE RECEIPT (OR INVOICE) AND THE COURIER'S DELIVERY COUPON FOR SOME TIME FOR ANY FUTURE NEEDS (REPLACEMENTS OR WITHDRAWAL).
PAYMENT
PAYMENT FOR PRODUCTS PURCHASED ON OUR SITE CAN BE MADE USING ONE OF THE METHODS SPECIFIED BELOW:
- With credit cards and postepay via the PAY-PAL circuit directly from the site
- With credit cards and Postepay via the STRIPE circuit directly from the site
- CASH ON DELIVERY WHEN COLLECTING THE GOODS
- BANK TRANSFER: when you confirm your order you will receive an email with the data to proceed with the bank transfer. The goods will be kept ready for 5 working days after which we will ask you if you want to confirm or cancel the order. The shipment will take place upon receipt of the bank transfer.
- POSTE PAY RECHARGE: when you confirm your order you will receive an email with the data to proceed with the payment. Shipping will take place upon receipt of payment.
ONLINE SALE
YOU CAN PURCHASE OUR PRODUCTS BY REGISTERING ON OUR SITE AND FOLLOWING THE SIMPLE PATH THAT WILL BE INDICATED TO YOU FROM TIME TO TIME AND WHICH WILL LEAD YOU TO THE COMPLETION OF YOUR ONLINE ORDER.
FOR ANY OTHER TECHNICAL CLARIFICATION OR MORE SIMPLY FOR INFORMATION YOU CAN ALSO CONTACT US ON CELL PHONE NUMBER 375/6308894
DISCOUNT COUPONS CANNOT BE CUMULATIVE AND ARE ISSUED TO CUSTOMERS WHO PURCHASE AT FAIRS
RIGHT OF WITHDRAWAL
The customer has the option to cancel the order placed by sending an email to info@ilfilodiarianna.it before the goods are shipped, specifying "order cancellation" as the subject.
The customer can also avail himself of the right of withdrawal from the purchase contract in accordance with Legislative Decree no. 185 of 22/05/1999 which regulates the sales of products via the Internet or the subject of distance contracts, i.e. those carried out outside of commercial premises.
According to this regulation, the customer has the possibility to return the purchased product and obtain a refund of the expense incurred.
This right is reserved exclusively for natural persons (consumers), therefore it cannot be exercised by legal persons and by natural persons acting for purposes related to any professional activity they may carry out.
To exercise the right of withdrawal, it is necessary to send, within 10 working days of receiving the goods, a written communication by registered letter with return receipt in which the intention to withdraw from the concluded contract is expressed.
The above communication must be addressed to Il Filo Di Arianna, via dell'Oasi 11 20056 Trezzo Sull'Adda and, possibly, sent in advance by email to the address info@ilfilodiarianna.it
The letter must contain the order references, the reason for the request with an indication of any defects in the product, the bank details for making the credit and a copy of a valid identity document of the buyer.
If the customer exercises the right of withdrawal, he will be responsible for the costs of returning the goods, which must be done by courier, using the original packaging and attaching the relevant tax documents; in no case will cash on delivery or carriage forward packages be collected.
We recommend that you insure your shipment against theft and damage during transport, as in the event of damage or loss during transport we reserve the right to charge the relevant amount by withholding it from the sums due.